The one that never knows the proper spelling of the CEO’s last name, or for that matter, their complete title? The one that thinks she recognizes the phone number on her call display and then addresses me by my first name – only it’s someone else’s first name? Why do you have that receptionist? The one who doesn’t take my coat, or offer me coffee when I’m there to visit the President? Please explain why your receptionist doesn’t do these things any more – I don’t understand.